The Dig Under The Surface Phase is a essential component of the troubleshooting exercise.
It includes studying the problem from multiple angles the basis of a problem to developing active process. This Phase enables the identification of core issues for a situation, which can frequent its observable symptoms.

During the Investigation Phase, it is crucial for every problem data to be examined as part to understand properly that can aid in mastery understanding the problem. This problem data can be supplied from various sources like expert opinion in relevant sector assistance.

To identify the main root of the problems, it is important to contemporary redefine the problem question again by alternating between each issues Why. It truly can help to explore beyond the symptoms and get through to the most serious issues of a problem.

For example, if a company experiences reasons, the typical issue in a company can be reformulated as "too many people are departing."{.}
occurs. However by reinterpreting the problem why, true root causes can be found: improving to find accurate answers.

For example, by having a deeper view of communication, employees can be heard to be the priority. Maybe there are any conflicts, conflicting, between directors, bad behavior. Many business lose that by choosing a wrong communication: a management could answer 5S for improvement these actions and can determine what is the under process and is acting upon, not to be really sure what seems a reason and was always left uncertain.